Refund policy

This is a translation for your convenience. Only the German version is legally binding.

Consumers have a fourteen-day right of withdrawal.

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the goods.

 

To exercise your right of withdrawal, you must inform us (CampBoks GmbH, Wassergasse 17, 3324 Euratsfeld, Austria, office@campboks.com, phone: +43 664 78000020) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.

 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

 

For custom-made products (customised items), this withdrawal policy does not apply and no costs can be refunded.

 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notice of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

 

You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. As the goods are delivered by freight carrier and cannot normally be returned by post, these costs amount to up to €400 per shipment. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

• To CampBoks GmbH, Wassergasse 17, 3324 Euratsfeld, Austria, office@campboks.com, phone: +43 664 78000020
• I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/for the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date